Through leadership, assessment, training, coaching and communication support, Caterpillar Safety Services facilitates sustainable safety performance at levels never thought possible.

You supply the personnel and we will help facilitate dissatisfaction with the status quo. As soon as leaders throughout the organization begin to recognize and believe why working safely is no less important than meeting production goals, the ZIP™ Process helps shape a strategy and tap into your most powerful catalyst of all: involvement.

Wherever you are in your safety-culture journey, the ZIP™ Process is the formula that allows you to hit the ground running. Once the strategy is cast and milestones are determined, your internally-led teams can choose between accelerated hyper-focused safety continuous improvement events or periodic coaching throughout the year. Either way you can be sure that you will get the best support and assistance possible.


ZIP Process Formula

The Caterpillar Safety Services ZIP™ Process: the formula for Continuous Improvement


  1. Engage Leadership
    Introduce Zero-Incident Performance principles in a Safety Culture Leadership Roundtable. Get commitment.
  2. Assess the Culture
    Assess the health of the culture with the Safety Perception Survey and Qualitative Interviews. Communicate the findings that drive the strategic plan. Identify the milestones to create traction and ensure progress.
  3. Build the Plan
    Set the foundation to carry out the vision; establish the structure to elevate safety management processes; build involvement, overcome deficiencies, and drive systems of accountability.
  4. Develop the Processes
    Form Continuous Improvement Teams to arrive at the specific tactics to advance high-priority processes. Timelines, milestones and the beginnings of a safety accountability system are being put in place.
  5. Implement the Processes
    Continuous Improvement Teams deliver the outcomes: what needs to improve and how. Processes developed by the Continuous Improvement Teams will be tested, then fully implemented.
  6. Check the Processes
    Ensure sustainability. An Evaluation Team observes and reports on each focus area, evaluates revised processes, and identifies potential shortcomings.

About Caterpillar Safety Services

Caterpillar believes in the importance of safety and we want our customers to arrive Safely home. Everyone. Every day.™ This requires safe and reliable equipment, well-trained operators, properly designed job sites and a commitment to safety throughout the organization. Wherever you are in your safety journey, Caterpillar Safety Services is committed to providing you the tools, resources and knowledge to develop a sustainable culture of safety excellence.

Our Company

Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.